Omni-Channel Retail Operations
"It's All About the Customer"
CCMC brings a strong customer service focus to all of its engagements, keeping a laser focus on the needs of a client company's ultimate customer or consumer. In today's Omni-Channel retail world, when consumers expect seamless visibility and execution regardless of their preferred channel of engagement, keeping a "Single View of the Customer" across all channels is essential. CCMC helps to develop or refine the necessary strategy and detailed steps to make this happen.
We conduct Omni-Channel platform evaluations, with a focus on RFI/RFP development and resulting project management.
Systems Analysis & Implementation
We’re able to lend our expertise to a diverse range of processes, including upgrading point of sale (POS) systems, enhancing customer relationship management (CRM), streamlining inventory management, and making warehousing and fulfillment more efficient.